All subscription offers available at http://www.roanoke.com, including those advertised through our email promotions, on-site messaging, social media and any external means of promotion, are valid for new subscribers only. You must not have been a subscriber in the past thirty (30) days to register for a new subscription offer. I understand that delivery and billing will continue beyond the initial order period unless I contact the newspaper at the number listed below. Rates may change after introductory offer period.
AUTO-RENEWAL, CANCELLATION, REFUND AND PAPER RENEWAL POLICY
EZ Pay is a convenient electronic payment method that automatically renews your Digital Only or news subscription service (your “subscription”). If you register for EZ Pay or debit banking (ACH) payments, your subscription will continue unless you contact our customer care center to cancel your subscription. On the last day of your current term (your “Renewal Date”), your plan will automatically renew for the same term unless you choose to cancel more than twenty-one (21) days before your Renewal Date (your “Cancellation Date”).
IF YOU DO NOT AFFIRMATIVELY CANCEL YOUR SUBSCRIPTION BEFORE YOUR CANCELLATION DATE, YOU WILL BE CHARGED FOR AN ADDITIONAL TERM FOR THE PLAN YOU INITIALLY SELECTED AT THE RATES IN EFFECT AT THE TIME OF RENEWAL. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME BY CALLING 540-981-3211.
If you have provided us with a valid credit card number or an alternate payment method saved in your account and you have not cancelled by your Cancellation Date, your subscription will be automatically processed up to fourteen (14) days in advance of your Renewal Date and the payment method you provided to us at or after the time of your initial subscription purchase will be charged.
We reserve the right to change your subscription rate at the next renewal period. If you are not satisfied with your subscription rate or service, you may cancel your subscription at any time. The full amount of any balance over $5.00 will be returned. We do not provide refunds prorated for the remainder of the payment period for Digital Only subscriptions
There is a one-time account set up fee of $6.99 for all new subscribers. Subscribers who prefer to receive paper renewal notices in the mail will be charged $4.99 each renewal notice – this fee is waived for subscribers who sign up to receive their renewal notices via email. If you wish to receive renewal notices via email, please contact us using the contact information found at www.roanoke.com/contact.
Print subscribers get the benefit of newspaper home delivery and digital access. Therefore, if you register for a subscription plan, you are subject to the Auto-Renewal, Cancellation, Refund and Paper Renewal Policy described above, as well as the additional terms and conditions set forth below.
All subscriptions include unlimited digital access. To access these benefits, you must first provide your email address, register with www.roanoke.com/services, and activate your account online. To activate your digital account visit www.roanoke.com/activate.
Vacation holds up to 30 days will continue to bill at regular rate while full digital access is maintained, and you may request a vacation pack (print copies of the newspapers held and delivered upon return) of up to 30 days. Extended vacations of 31 days or more will not incur charges and all subscription benefits will be suspended during that time.