All membership offers available at http://www.helenair.com/, including those advertised through our email promotions, on-site messaging, social media and any external means of promotion, are valid for new members only. You must not have been a member in the past thirty (30) days to register for a new membership offer. I understand that delivery and billing will continue beyond the initial order period unless I contact the newspaper at the number listed below. Rates may change after introductory offer period.
AUTO-RENEWAL, CANCELLATION, AND REFUND POLICY
EZ Pay is a convenient electronic payment method that automatically renews your Digital Only or news membership service (your “membership”). If you register for EZ Pay or debit banking (ACH) payments, your membership will continue unless you contact our customer care center to cancel your membership. On the last day of your current term (your “Renewal Date”), your plan will automatically renew for the same term unless you choose to cancel more than twenty-one (21) days before your Renewal Date (your “Cancellation Date”).
IF YOU DO NOT AFFIRMATIVELY CANCEL YOUR MEMBERSHIP BEFORE YOUR CANCELLATION DATE, YOU WILL BE CHARGED FOR AN ADDITIONAL TERM FOR THE PLAN YOU INITIALLY SELECTED AT THE RATES IN EFFECT AT THE TIME OF RENEWAL. YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME BY CALLING 877-509-6397.
If you have provided us with a valid credit card number or an alternate payment method saved in your account and you have not cancelled by your Cancellation Date, your membership will be automatically processed up to fourteen (14) days in advance of your Renewal Date and the payment method you provided to us at or after the time of your initial membership purchase will be charged.
We reserve the right to change your membership rate at the next renewal period. If you are not satisfied with your membership rate or service, you may cancel your membership at any time. The full amount of any balance over $5.00 will be returned. We do not provide refunds prorated for the remainder of the payment period for Digital Only subscriptions
There is a one-time account set up fee of $6.99 for all new members.
Platinum, Gold and Silver News+ Members get the benefit of newspaper home delivery and digital access. Therefore, if you register for a membership plan, you are subject to the Auto-Renewal, Cancellation and Refund Policy described above, as well as the additional terms and conditions set forth below.
All memberships include unlimited digital access. To access these benefits, you must first provide your email address, register with https://helenair.com/services, and activate your account online. To activate your digital account visit https://helenair.com/activate.
Vacation holds up to 30 days will continue to bill at regular rate while full digital access is maintained, and you may request a vacation pack (print copies of the newspapers held and delivered upon return) of up to 30 days. Extended vacations of 31 days or more will not incur charges and all subscription benefits will be suspended during that time.