SUBSCRIPTION TERMS: As you know, your Troy Record subscription is a continuous one, which means it automatically renews at the end of the SUBSCRIPTION TERM. The SUBSCRIPTION TERM is the billing interval that you selected as the initiation of the subscription. You may cancel or modify your subscription at any time by calling customer service.
SPECIAL EDITIONS: All home delivery subscriptions will automatically include the Thanksgiving edition, which will be charged up to an additional $5.00. In addition, all home delivery subscriptions will include include no more than three (3) other Special Editions annually, which will be charged to the subscriber’s account up to at $5.00 each. If you do not want to receive these Special Editions, you may call customer care to OPT OUT. If you do not OPT OUT, your SUBSCRIPTION TERM will be shortened. Subscription credit will no longer be available during vacation periods. Subscribers going on vacation who want to stop delivery should call Customer Service at 1-888-599-0399 to request a vacation stop with delivery resuming upon the date you select for a return of service. Subscribers can continue to enjoy their newspaper upon return of service if a vacation pack (up to 2 weeks) is requested. Customer can also continue to donate their subscription value to our Newspaper In Education (NIE) program. You may cancel at any time by calling Customer Service. When you cancel, you cancel only future charges associated with your subscription. Such cancellation becomes effective at the end of your current billing period. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. The Publisher reserves the right to change subscription rates during the term of any subscription. Rate changes may be implemented by shortening the duration of the subscription term.
Arbitration Terms: While most subscriber issues are corrected quickly with a simple call to subscriber services, there are occasions where disputes are not immediately resolved. To remedy this, we have joined cable companies, cellular providers and others in instituting an arbitration program. This simply means that if a consumer files a claim, arbitration allows a prompt resolution to the dispute without requiring either party to invest time and expense of a lawsuit in court. As a subscriber, participation in the arbitration is automatic. Details of this program can be found on http://local.digitalfirstmedia.com/commondfm/arbitration.pdf. If you have questions regarding these policies please call customer service.